I must apologize for my lack of attention throughout the past few weeks. It is not that I have not had anything to say or to write, as I have... it is simply that my attention has been divided.
I have discovered that there are few things that can make me feel less confident and knowledgeable then a computer that refuses to work. I have also learned that there is nothing more frustrating than a computer that refuses to work and tech support that defines the word "support" extremely loosely!
When my computer first broke, over a week ago, I had great plans. I was going to sit down the following weekend and catch up with all my favorite blogs - those that I can't access from work (Carrie, Bre, Brandy, etc...) and those that I haven't been able to comment on from work or home (All the rest of you excluding Kat and Just Run). I had great plans and was so excited.
But things don't always work as planned.
Having spent an hour on the phone with Tech Support and talking to five operators, they finally figured out that I was talking about the software that would upload the drivers etc on my computer. (Hum, I thought I explained that to each of them quite clearly).
Software arrived, drivers added, and then we found that the audio drivers were not on the disk.
I then spent 2 hours with the Tech guy yesterday afternoon trying to convince him that the drivers for the audio card were not on the disk. Finally, he guided me through an upload that would work... and it did NOT!
I am now incredibly frustrated with this process. The Geek says that computer company X needs to send me the right driver. Company X says that the driver is now on my system and that the computer should have sound.
I am to the point that a new sound card with CD sound appealing - which I have to order from computer company X as that is just the way it works.
The entire thing gives me a headache. I like to think that with time and energy, I can figure things out. I have come to realize that this is not always the case. Computers, a necessity in my life, are more advanced than ever - requiring greater expertise than I want to possess. I like to think that, given the situation, I can throw money at the problem; just hire someone to fix it. That clearly is not the case.
My computer and I are caught between worlds - the world of the large computer corporation who does not have an open fix-it/off the shelf policy (and had awful tech support) and the technician who can not fix my computer due to copywriter laws and legal issues.
*Sigh* Had I just opted for the new computer....
I miss reading what everyone writes... and I miss adding my two cents etc ;) I will be back so don't give up on me!